Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
Product must not be downloaded
Product must not be installed or activated
Product is incompatible
Product malfunctions or doesn’t work as described
It’s important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
If you have any questions about this Policy, please contact us.
This document was last updated on April 24, 2019